DISTINGUISHING FEATURES OF THE CLASS:  This is moderately high level technical work which involves computer and networking systems, including Internet-connectivity. Responsibilities include installation, configuration, maintenance, and operation of Local Area Network (LAN) components, end-user support services, and basic network administration activities including diagnosis and resolution of network problems, as well as routine backup, disaster recovery planning and virus and malware protection. Additional duties include installation, configuration, modification and maintenance of a variety of computer hardware, software and peripheral components. Work also involves some training of end users, as well as evaluation of new hardware/software and/or recommendations for hardware/software improvement and corrections. Duties may include other information technologies, such as closed-circuit television, digital video or other audio-visual systems. Work is performed under general supervision, with considerable leeway allowed for the exercise of independent judgment in carrying out details of the work. Supervision of others is not a responsibility of this position. Performs related work as required.

TYPICAL WORK ACTIVITIES:  (Illustrative Only)

• Cables, configures, installs, maintains and repairs local area network (LAN) hardware and software;
• Diagnoses, troubleshoots, and, if possible, repairs computer problems relating to software packages, basic hardware issues, security and password problems;
• Answers questions and problems involving computer hardware, connectivity, software and peripheral equipment associated with the computer system or delegates/refers such questions appropriately;
• Installs and configures desktop and laptop computers and peripheral equipment to domains/LANs;
• Installs, configures and maintains desktop and laptop computer hardware, software, associated computer operating systems and peripheral equipment;
• Diagnoses, troubleshoots and, if possible, repairs desktop and laptop PC hardware, software, associated computer operating systems and peripheral equipment, or, when necessary, arranges for repair by service providers;
• Develops, designs and maintains websites and web pages;
• Manages web-related projects;
• Monitors and oversees daily operations and performance of computer and network systems;
• Develops and implements preventive maintenance schedules, and conducts computer diagnostics to investigate, troubleshoot and resolve problems with computer and network systems and individual computers;
• Tests and evaluates new computer hardware, associated operating system software and peripheral equipment;
• Analyzes technical problems and recommends solutions;
• Instructs or trains staff in the proper use of hardware and software on a one-to-one basis;
• Maintains logs of errors, problems, and user calls;
• Implements operating procedures and standards as directed by supervisor;
• Orders and maintains supplies;
• Performs related general clerical duties;
• May be responsible for implementing and maintaining other information technologies, such as closed-circuit television, digital video or other audio-visual systems;
• Perform related functions as required.

Typical Work Activities are intended only as illustrations of possible types of work that might be appropriately assigned to an incumbent of this title. Work activities that do not appear above are not excluded as appropriate work assignments, as long as they can be reasonably understood to be within the logical limits of the job.

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS:  Good knowledge of principles and practices of networking and computer system (software and hardware) operations, analysis and troubleshooting; working knowledge of web utilities and web design software; good technical aptitude and ability stay current with changes in technology; ability to install, configure, maintain, repair and upgrade a variety of network and computer hardware and software, including operating systems, drivers and related software for peripheral components, etc.; ability to express ideas clearly and effectively, both orally and in writing; ability to understand and follow oral and written instructions; ability to establish and maintain effective working relationships.

MINIMUM QUALIFICATIONS:          Either

1. Bachelors degree in Computer Science, Information Science, Web Development, or a related field, and two (2) years of full-time paid experience in the computer technology field which must have involved system or program design, help desk activities, hardware/software troubleshooting, support, repair, or related computer technology activities; or
2. Associates degree in Computer Science, Information Science, Web Development, or a related field, and four (4) years of full-time paid experience as described in a) above; or
3. An equivalent combination training and experience as indicated in a) and b) above.

SUBSTITUTION NOTE: Post-secondary level education may be substituted for one (1) year of the required experience indicated above on the basis of thirty (30) college credits per year of experience.

PLEASE NOTE: Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education.

TRAINEE NOTE: In the event enough qualified candidates with appropriate experience cannot be recruited, a candidate lacking up to one (1) year of the required experience may be appointed as a trainee.  Such candidate must possess at least a high school or comparable diploma.

07/06; 1/09

Competitive Class

IT Specs