PART Paratransit is an origin-to-destination transportation service for those Putnam residents who are unable to use the regular PART public transportation system due to a physical or mental disability. PART Paratransit operates specially modified vans to transport riders with a range of disabilities, including those who use wheelchairs.

Paratransit application are available to download under the 'Paratransit Forms' tab, or you can request an application via the following methods:

• Phone: Call (845) 878-3480 or (845) 878-7433 and request an application.
• Email: Email This email address is being protected from spambots. You need JavaScript enabled to view it. and request an application.
• Mail: Write to the following address and request a printed application be sent to you.
  Putnam County Department of Planning,
  Development & Public Transportation
  841 Fair Street
  Carmel, NY 10512

A completed application will take no longer than 21 days to process from the date it is received by the Putnam County Planning Department.

• Paratransit Application (English)
  Paratransit Application (Español)
   
   

A person may be eligible to use PART Paratransit under the following guidelines:

• Service shall be provided to those persons within 3/4-mile of a PART fixed-route and have a destination that is within 3/4-mile of a PART fixed-route. THIS IS NOT A COUNTYWIDE SERVICE.
• Service is complementary to the PART fixed-route. It is for persons with physical or mental disabilities who are unable to use accessible fixed-route transit service or for wheelchair persons on days when only a non-accessible bus is operating on the fixed-route.
• Service is provided only after a certification process, which includes certification by a medical doctor, psychiatrist, ophthalmologist, or optometrist affirming that an individual is unable to ride on the regular PART system due to a disability.
• Age by itself does not entitle a person to use Paratransit.
• Disabled visitors who reside in a location outside of Putnam County and have been ADA Certified by the jurisdiction in which they reside are eligible for 21 days of service over a one-year period beginning on the day service was first rendered. After this time, they must be certified by Putnam County.
• Disabled visitors who have no documentation and reside in a location outside of Putnam County are presumed eligible for paratransit service for 21 days over a one-year period beginning on the day service was first rendered. After this time, they must be certified by Putnam County.

Paratransit operates at the same time and the same days as the PART fixed-route transit service. If the PART fixed-route service is operating on snow routes, then Paratransit service will be comparable to the snow route.

A Paratransit one-way trip currently costs $3.25. A trip begins when a person gets on the vehicle and ends when a person gets off the vehicle.

• Once you are certified and receive your ID card, you will need to call (845) 878-7433 during the hours of 9 a.m. to 5 p.m. on the day before desired service. When Sundays and Holidays precede a day of service, a call may be made between 9 a.m. and 5 p.m. on Saturday or the day preceding the holiday. If Putnam Transit service is on snow routes, then Paratransit will be comparable to the snow route.

• When you make the call, simply say you are calling to schedule a Paratransit trip. You will be asked your name; address; card ID number; when you want to leave and return; your destination; if you have special needs; and a phone number where you can be reached.  If you need to cancel your trip, please call and request a cancellation as soon as possible.

A Paratransit rider may be accompanied by one personal care attendant and/or one personal companion. A personal care attendant is considered a person traveling as an aide to facilitate the travel of a person with a disability. A personal care attendant will not be charged a fare. A companion means a person other than an attendant who may be traveling with a disabled person. A companion will pay the same fare as the person with the disability. Additional companions may be allowed if space is available. All personal companions and attendants must have the same origin and destination points. Service animals are also allowed at no charge.

Paratransit is an origin-to-destination service. Paratransit drivers will help riders board and exit the vehicle, lock down wheelchairs, and secure seat belts as necessary. Upon request, a driver will offer assistance to the rider from the outer most door of their home to the outer most door of their destination. For safety reasons, a driver will not go into homes or buildings and will not assist wheelchairs or scooters traverse stairs or inaccessible walkways. Additionally, a driver cannot assist riders in any area where they would lose sight of the vehicle or where the vehicle would be left unattended for a lengthy period of time.

• All passengers in wheelchairs that are transported on a Paratransit vehicle must have their wheelchairs secured in the provided securement devices in the designated locations on the vehicle. Wheelchair passengers will not be allowed to ride in the aisle.

• The operator reserves the right to negotiate trip scheduling within one hour of the requested time. Paratransit is not a taxi or limousine service, your trip may be combined with one or more other trip requests/passengers.

• A maximum of 50% of the system capacity can be dedicated any time of the day to subscription service. Paratransit may be used as a feeder bus to the regular fixed-route bus.

• If a rider has three or more missed trips (no-shows and/or late cancellations) within a 30-day period, this will enact a review of their trips to determine the existence of a pattern or practice of missed trips. The rider’s frequency of use and proportion of trips missed will be analyzed in this review. If it is determined that the rider has established a pattern or practice of missed trips, the rider will be in violation of the County’s No Show/Late Cancellation Policy and will be sent a letter indicating the dates of the violations.

• A person whose behavior threatens or has threatened the safety of Paratransit personnel or other passengers may be denied service or have service suspended.