DISTINGUISHING FEATURES OF THE CLASS: An employee in this position is responsible for managing customer flow throughout the Putnam Workforce Partnership and for assisting customers in the Resource Room. Responsibilities include a variety of paraprofessional duties, such as information gathering, greeting and orienting customers to services available, and assisting in determining the most appropriate resource/direction for the customer. Work is performed under direct supervision of a professional staff person, with some leeway in the use of independent judgment in routine matters. Performs related work as required.
TYPICAL WORK ACTIVITIES: (Illustrative only)
- Greet and orients all customers entering the partnership;
- Enters customer related data into a databases for tracking and program performance purposes, as necessary;
- Keeps statistics and regularly generates reports regarding customer usage;
- Assists customers with job searching on the internet;
- Participates in and takes minutes at Partnership meetings;
- Screens client applications and directs client to proper agency within the Partnership for service;
- Disseminates information to clients regarding job opportunities, training or other programs;
- Gathers and prepares data on occupational supply and demand projections, current wage information, skill standards, etc.;
- Assists in the development of realistic job and/or training opportunities for Partnership clients;
- Assists in matching job-ready participants with positions available in the public or private sector;
- Assists clients in preparing and amending resumes and other relevant documents;
- Prepares a variety of reports and records;
- Performs a variety of related activities as required.
Typical Work Activities are intended only as illustrations of possible types of work that might be appropriately assigned to an incumbent of this title. Work activities that do not appear above are not excluded as appropriate work assignments, as long as they can be reasonably understood to be within the logical limits of the job.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Working knowledge of the operation of a Workforce Innovation and Opportunity Act program; working knowledge of programs of participating agencies; working knowledge of concepts related to poverty and unemployment; ability to collect, organize and interpret data; ability to use a computer terminal to input data and produce reports; ability to establish and maintain effective working relationships with clients, private and governmental agencies, and labor groups; ability to promote employment and provide services to clients; ability to express oneself both orally and in writing; ability to understand oral and written directions; good judgment; initiative; tact.
MINIMUM QUALIFICATIONS:
Graduation from high school or possession of a comparable diploma and four (4) years of paid work experience, one (1) year of which must have included computer operations or data processing.
SUBSTITUTION NOTE: Post-secondary level education may be substituted for one (1) year of the required experience indicated above on the basis of thirty (30) college credits per year of experience, however no substitution may be made for the one year of computer experience.
PLEASE NOTE: Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education.
SPECIAL REQUIREMENT:
Access to transportation may be required to complete possible field work assignments in a timely and efficient manner.
*WIOA = Workforce Innovation and Opportunity Act
4/03; 4/09; 7/14; 4/23
Competitive Class
