DISTINGUISHING FEATURES OF THE CLASS: The incumbent of this position is responsible for ensuring effective communications between the County Executive’s Office and the public relative to constituent concerns. The Director of Constituent Services works to make local government more responsive and accessible to the people served, ensuring that constituents’ concerns are addressed in a timely, efficient and appropriate fashion. The incumbent provides comprehensive support to the County Executive regarding day-to-day interactions with constituents, community relationships, and explaining initiatives and priorities to the public. Duties also include responding to constituent communications, researching complaints/concerns, including investigation and resolution of constituent/client complaints and disputes regarding County departments and services, monitoring emerging issues and identifying appropriate responses or solutions and conducting outreach to constituents. The Director of Constituent Services serves as a direct contact with the public, the media, community organizations and similar entities seeking access to the County Executive. The incumbent of this position may also provide personal security for the County Executive. Work is performed under direction of the County Executive. Supervision of other employees is not a function of this position. Performs related work as required.
TYPICAL WORK ACTIVITIES:(Illustrative only)
Receives and resolves constituent complaints and concerns;
Provides a process for constituents to communicate with the County Executive’s Office and facilitates solutions to issues, as necessary;
Meets and/or corresponds with constituents, or otherwise provides appropriate attention to constituent communications;
Conducts research in order to respond to constituents’ requests, concerns and complaints;
Conducts investigation, researches background information, contacts department heads concerning constituent/client complaints and disputes regarding County departments and services and works to resolve such situations;
Assists with coordinating official meetings and related public functions to ensure efficiency and enhance communications;
Provides information and referrals;
Develops and maintains a working knowledge and understanding of departments, agencies and municipalities, communities and citizens under the jurisdiction of Putnam County government;
Assists with coordinating and provides support for activities and services related to maintaining relationships with constituents and constituent groups;
Assists the County Executive in attending various public, media, legislative or other events and/or meetings;
May represent and/or act as liaison for the County Executive with the public, the media, community organizations, etc.;
Performs a variety of related activities as required.
Typical Work Activities are intended only as illustrations of possible types of work that might be appropriately assigned to an incumbent of this title. Work activities that do not appear above are not excluded as appropriate work assignments, as long as they can be reasonably understood to be within the logical limits of the job.
MINIMUM QUALIFICATIONS:
Qualifications are determined by the County Executive.
Our mission is to administer, in a fair and equitable manner, the provisions of New York State Civil Service Law and Putnam County Civil Service Rules with respect to the offices and employments in the classified service of Putnam County and the civil divisions therein, which include the towns, villages, school districts, libraries and special districts.
It is Putnam County Personnel Department’s responsibility to ensure Putnam County taxpayers of a public workforce qualified for their jobs pursuant to the principles of selection according to merit and fitness as set forth in Article 5, §6 of the New York State Constitution.
