DISTINGUISHING FEATURES OF THE CLASS: This position involves the performance of standardized clerical tasks which may require operation of such equipment as a personal computer or word-processor. Specific duties vary with the needs of the municipality, district, department, or division. Procedures are usually fixed but detailed instructions are given for new or difficult assignments. Work involves the processing of all or part of the paperwork flow of an office or unit of an office which involves judgment in scheduling and prioritizing work, and evaluating submitted data for compliance with established criteria. Additionally, this position requires the ability to speak, write and understand Spanish as well as English. Work is performed under general supervision. Supervision of others is not a responsibility of this position. Performs related work as required.

TYPICAL WORK ACTIVITIES:  (Illustrative only)

• Speaks, reads, writes and interprets Spanish language and Spanish language documents, as needed;
• Acts as intermediary and interpreter for Spanish speaking clients and members of the public, as needed;
• Operates a computer or other word processing related equipment to produce correspondence, reports, spreadsheets, databases, charts and other work documents;
• Collects data, types, enters, and otherwise maintains various types of records;
• Files correspondence, memoranda, reports and other materials;
• Proofreads and corrects work for accuracy and completeness;
• Issues form letters and notices;
• Sorts, date stamps and distributes mail and packages;
• Maintains alphabetic, numeric and/or chronological files of correspondence, documents and materials as appropriate;
• Distributes applications, forms, enrollment packets, cards, etc., and answers routine questions for completing them;
• Processes applications, forms, enrollment packets, cards, etc., and maintains such information in electronic or paper filing system;
• Performs receptionist functions such as directing visitors and callers to the proper person or office and giving information of a routine nature;
• Operates a variety of business office machines such as computers, copying machines, calculators, scanners, etc.;
• Maintains and updates calendars of office, department and/or program schedules and related information;
• Maintains and balances simple account or record keeping entries;
• Prepares simple statistical reports from assembled data;
• Maintains and distributes office supplies;
• Makes and checks routine arithmetical computations, as necessary;
• May collect fees and accounts for monies received;
• May issue permits and licenses;
• Performs a variety of related activities as required.

Typical Work Activities are intended only as illustrations of possible types of work that might be appropriately assigned to an incumbent of this title. Work activities that do not appear above are not excluded as appropriate work assignments, as long as they can be reasonably understood to be within the logical limits of the job.

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES & PERSONAL CHARACTERIS­TICS:    Working knowledge of office practices, procedures, terminology and equipment; working knowledge of business arithmetic and English; ability to operate an alphanumeric keyboard at an acceptable rate of speed; ability to use computer applications such as word processing and e-mail software; ability to speak English and Spanish fluently and to understand, read, write and translate both in English and Spanish; ability to communicate effectively, both orally and in writing; ability to establish and maintain effective working relationships; accuracy; resourcefulness; initiative; good judgment; tact; courtesy; neat appearance.

MINIMUM QUALIFICATIONS:  Either

1. Graduation from high school or possession of a comparable diploma; or
2. Two (2) years of clerical experience which must have involved use of computer applications to enter data, maintain records or prepare reports; or
3. An equivalent combination of training and experience as indicated in (a) and (b) above.

SPECIAL REQUIREMENT:     Fluency in understanding, speaking, reading, writing and translating Spanish and English.

3/99; 10/07; 1/09; 4/21

Competitive Class