DISTINGUISHING FEATURES OF THE CLASS:  This is high level technical work involving computer and networking systems, including Internet connectivity as well as website construction and maintenance. Responsibilities include coordinating the budgeting, ordering, and set up of all computer related equipment, as well as the ongoing configuration, maintenance, and operation of Local Area Network (LAN) components, end-user support services, and management of all network administration activities including diagnosis and resolution of network problems. Also responsible for routine backup, disaster recovery planning and virus and malware protection. The incumbent is responsible for installation, configuration, modification and maintenance of a variety of computer hardware, software and peripheral components. The incumbent oversees or provides staff training with respect to hardware, software, applications, network, Internet, etc. Responsibilities may also include other information technologies, such as closed-circuit television or other audio-visual systems. The work is performed under minimal supervision, requiring the exercise of independent judgment in carrying out details of the work. Direct supervision is exercised over subordinate clerical and technical support staff. Performs related work as required.

TYPICAL WORK ACTIVITIES:  (Illustrative Only)

• Coordinates the budgeting, ordering, reception and set up of computer and computer related equipment and cable connections, software, etc.
• Serves as school district coordinator and primary contact person with outside vendors for all computer technology projects and computer infrastructure plans and/or problems;
• Trains staff with respect to hardware, software applications, e-mail, networking, and the Internet;
• Oversees all school administration and student information software and database use, and maintains, repairs and upgrades such systems;
• Maintains district-wide inventory of all hardware and software;
• Serves as lead person for grants, applications, administration, e-rate and special projects;
• Designs, installs, configures, maintains, repairs and upgrades local and/or wide area network (LAN/WAN) hardware and software;
• Diagnoses, troubleshoots, and, if possible, repairs computer problems relating to software packages, basic hardware issues, security and password problems;
• Answers questions and problems involving computer hardware, connectivity, software and peripheral equipment associated with the computer system or delegates/refers such questions appropriately;
• Installs and configures desktop and laptop computers and peripheral equipment to domains/LANs;
• Installs, configures and maintains desktop and laptop computer hardware, software, associated computer operating systems and peripheral equipment;
• Diagnoses, troubleshoots and, if possible, repairs desktop and laptop computer hardware, software, associated computer operating systems and peripheral equipment, or, when necessary, arranges for repair by service providers;
• Monitors and oversees daily operations and performance of computer and network systems;
• Develops and implements preventive maintenance schedules, and conducts computer diagnostics to investigate, troubleshoot and resolve problems with computer and network systems and individual computers;
• Tests and evaluates new computer hardware, associated operating system software and peripheral equipment;
• Plans, designs and manages district website including all architecture and usability functions;
• Oversees maintenance and updating of district website;
• Analyzes technical problems and recommends solutions;
• Instructs or trains staff in the proper use of hardware and software on a one-to-one basis;
• Oversees the maintenance of logs of errors, problems, and user calls such as would be done with a typical “helpdesk” application;
• Oversees the implementation of operating procedures and standards;
• Orders and maintains supplies;
• Performs or delegates related general clerical duties;
• The incumbent of this position may evaluate new hardware/software and/or recommend hardware/software improvement and corrections.
• May be responsible for implementing and maintaining other information technologies, such as closed-circuit television or other audio-visual systems;
• Performs related functions as required.

Typical Work Activities are intended only as illustrations of possible types of work that might be appropriately assigned to an incumbent of this title. Work activities that do not appear above are not excluded as appropriate work assignments, as long as they can be reasonably understood to be within the logical limits of the job.

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS:  Thorough knowledge of principles and practices of networking and computer system  (software and hardware) operations, analysis and troubleshooting; good knowledge of modern business administrative practices and procedures of purchasing in a public agency; good knowledge of current internet standards, HTML and related languages/functions; good technical aptitude and ability stay current with changes in technology; ability to install, configure, maintain, repair and upgrade a variety of network and computer hardware and software, including operating systems, drivers and related software for peripheral components, etc.; ability to supervise and direct the work of others; ability to express ideas clearly and effectively, both orally and in writing; ability to understand and follow oral and written instructions; ability to establish and maintain effective working relationships; physical condition commensurate with the demands of the position.

MINIMUM QUALIFICATIONS:  Either

1. Master’s degree in computer science, Information Science, Business or Management Information Systems, or a closely related field and six (6) years recent professional experience in the computer technology field which included system or program design, help desk activities, hardware/software troubleshooting, support, repair, or related computer technology activities, two (2) years of which must have included supervision of technical employees; or
2. Bachelor’s degree in computer science, Information Science, Business or Management Information Systems, or a closely related field and eight (8) years recent professional experience in the computer technology field which included system or program design, help desk activities, hardware/software troubleshooting, support, repair, or related computer technology activities, two (2) years of which must have included supervision of technical employees; or
3. An equivalent combination of training and experience as described in (a)and (b) above.

NOTE: Post-graduate education may be substituted for one (1) year of the required experience indicated above (but may not substitute for the one year of required supervisory experience) on the basis of thirty (30) graduate credits per year of experience.

PLEASE NOTE: Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education.

8/06

Competitive Class

Schools